FAQs
Start with the product details
These answers cover choosing, measuring and asking for help. Shipping, returns and payment details remain controlled by the policy pages and the checkout configuration.
How should I start choosing a product?
Start with the room and the collection that matches it. Then compare the product images, dimensions, available variants and description before ordering.
Where can I find dimensions and options?
Open the product listing. Dimensions, images and any available color or size options appear with that product and can vary by item.
What should I check before ordering?
Check width, height, depth, rough-in and installation requirements in the product listing. If a detail is unclear, contact support before placing the order.
What should I include when contacting support?
Include the product name or link, the measurements you are working with, your finish preference and an order number when your question is about an existing order.
Where can I find shipping information?
Review the Shipping Policy and the shipping information shown for your order. Availability and cost can depend on the destination and the items in the cart.
Where can I find return information?
Review the Refund & Return Policy for the current process and requirements before sending an item back.
Which payment methods are available?
The payment methods available to your order are shown during checkout. For the current policy wording, review Payment Method.
How can I ask about an existing order?
Use Enquire Order or contact [email protected] with your order details.